Succesvolle veranderprojecten hebben vier aspecten gemeen. De Prosci Veranderdriehoek (PCT model) vangt deze vier aspecten en maakt hun onderlinge relaties duidelijk.
Succes staat in het midden van het model en vertegenwoordigt het doel van een initiatief of project
Leiderschap/sponsorschap vertegenwoordigt de strategie en de richting van een initiatief of project
Projectmanagement vertegenwoordigt de bedrijfskundige kant van een initiatief of project
Veranderingsmanagement vertegenwoordigt de menselijke kant van een initiatief of project
Om te begrijpen hoe de veranderdriehoek op een basisniveau werkt, helpt het om het voor te stellen als een driepotige kruk.
Het succes in het midden van het model vertegenwoordigd de zitting van de kruk. Het definiëren van succes voor de verandering omvat het identificeren van de reden voor de verandering, de projectdoelstellingen en de organisatorische voordelen. In de analogie zijn deze allemaal gestapeld op de zitting van de kruk, die wordt ondersteund door de drie poten die hieronder worden beschreven. Alle drie de poten moeten lang en sterk genoeg zijn om het bereiken van de projectdoelstellingen en de gewenste voordelen, gestapeld op de zitting te ondersteunen.
De Leiderschap/sponsorschap poot vertegenwoordigt de richting en begeleiding voor een project of initiatief. Leiderschap/sponsorschap is verantwoordelijk voor het definiëren waarom een verandering plaatsvindt, hoe het aansluit bij de richting van de organisatie, en waarom het een prioriteit is. Het aspect leiderschap/sponsoring speelt op twee niveaus een rol. Op het niveau van de organisatie zijn leiders verantwoordelijk voor het creëren van de visie en strategie voor waar de organisatie naar toe gaat. Op projectniveau moeten leiders laten zien hoe een project of initiatief aansluit bij die richting van de organisatie en deze ondersteunt en de vertaalslag maken naar de persoonlijke impact voor de medewerkers.
De Projectmanagement poot vertegenwoordigt de discipline die zich bezighoudt met de bedrijfskundige kant zoals systematiek, methodes, structuren en de proceskant van een verandering. Het veranderingsproces kan sequentieel, iteratief of een hybride proces zijn afgestemd op de veranderdoelstellingen. In ieder geval moet de projectmanagementpoot in de begin fase van je project goed uitgewerkt zijn, om zo de juiste afstemming met de andere poten te creëren richting een duurzame verandering.
De verandermanagement poot vertegenwoordigen de discipline die zich bezighoudt met de menselijke kant van de verandering. Veranderingen vragen aanpassingen van mindset, gedragingen en vaardigheden. Door te begrijpen wat de verandering betekent voor het werk van mensen en hoe zij worstelen dan wel weerstand hebben op verandering, ondersteunt de verandermanagementpoot om mensen in staat te stellen de verandering te omarmen en te adopteren.
Naast de hoeken en het centrum van de veranderdriehoek, is het van belang om de zijden van de driehoek te begrijpen die de hoeken verbinden. Deze zijden geven weer hoe de drie hoekaspecten zich verbinden en samenwerken tijdens een verandering.
De kant Leiderschapsbeslissingen vertegenwoordigt de relatie tussen leiderschap/sponsorschap en projectmanagement. Dit verbindt de beslissingen die leidinggevenden nemen met het project, de reikwijdte, de planning en de middelen voor de verandering. Merk op dat leiders en sponsors zich typisch op hun gemak voelen bij het nemen van dergelijke besluiten, omdat zij besluitvorming al zien als een deel van hun functie.
Leiderschapsacties benadrukken de relatie tussen de leiderschaps-/sponsorschaps- en veranderingsmanagementaspecten van het model. Het gaat erom ervoor te zorgen dat leiders/sponsors de drie kritische rollen vervullen die nodig zijn voor projectsucces. Actief en zichtbaar deelnemen aan het project, bouwen aan coalities en rechtstreeks communiceren s met de medewerkers.
De geïntegreerde aanpak verwijst naar de relatie tussen projectmanagement en veranderingsmanagement. Dit omvat drie dimensies van integratie: mensen, proces en hulpmiddelen. Mensen beschrijven wie het werk doet, proces beschrijft hoe het werk wordt gedaan, en hulpmiddelen beschrijven wat wij gebruiken om het werk te doen. Let op de opzettelijke plaatsing van “mensen” aan de projectmanagementkant om projectmanagementteams refereert aan het belang van integratie met de mensenkant van een verandering. Zo staat “proces” aan de kant van verandermanagement om het belang van projectmanagementactiviteiten voor verandermanagers te benadrukken. Initiatieven die projectmanagement en verandermanagement via een geïntegreerde aanpak uitvoeren, hebben meer succes.
Kort om de toegevoegde waarde van de veranderdriehoek (PCT Model)
- Een brede analyse bied de basis voor een holistisch aanpak van je verandering.
- Een gedeeld begrip van de veranderdriehoek voorziet niet alleen de projectteams maar iedereen die een rol heeft in het begeleiden van de verandering, van een gemeenschappelijke doel, taal en context voor de vier aspecten van succesvolle verandering.
- Correlaties tussen de 4 aspecten kunnen duidelijk in kaart gebracht worden waardoor zichtbaar word aan welke knop er eerst gedraaid moet worden om een duurzame stap in je verander project te maken.
- Door structureel de 4 aspecten te evalueren gedurende de project krijg je inzicht in de duurzaamheid van je implementatie en kan je snel bijsturen.
78 gedachten over “4 kritische aspecten voor het succesvol implementeren van veranderingen”
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